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AI and NLP Specialist

  • Full Time
  •  Hybrid - Delhi / NCR
  • 3 months
  • Project posted on: 9/12/2024

AI and NLP Specialist

  • Information Technology
  • Data Science

Hybrid - Delhi / NCR

Full Time

3 months

 9/12/2024

Assignment Details

Our client, an Indian insurance company, is looking for a skilled professional to lead the development of an AI-based Real-Time Analytical Engine.

Key Responsibilities:

1. Automation of QC Process: Eliminate manual quality checks, boosting QA productivity by delivering real-time/near real-time insights into agent performance.


2. Improved Agent Behavior: Enhance agent performance through data-driven feedback and actionable insights.


3. Customer Retention Insights: Uncover key insights that drive customer retention and elevate the overall customer experience.


4. Voice of the Customer: Capture and act on customer feedback, including escalations and negative remarks, ensuring timely resolutions and proactive improvements.

Skills Required

Skills Required:

  • Advanced knowledge of customer service, engagement, and relationship management, with a strong focus on insurance industry processes such as Persistency, Claims, Surrender Retention, and Customer Service.
  • Expertise in NLP models, including speech-to-text analytics and sentiment analysis.
  • Proficiency in real-time system integration through APIs and experience with both front-end and back-end development for creating interactive dashboards and analytics solutions.

About the Client

.

Industry

Insurance

Minimum Experience:

15+ years

Additional Skills:

  • API Integration
  • Data Visualization
  • NLP and AI Frameworks
  • Real-time Data Processing
  • spaCy
  • Natural Language Processing
  • NLTK

No of open positions:

1

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