Assignment Details
Our Client World's leading health and safety organization is looking to engage with a Consultant- Head of Shared Services.
Key responsibilities:
1. Lead on the strategic development and effective operational delivery of company’s Group shared service strategy to support the growth and changing needs of the Business.
2. To provide leadership and manage direct reports and all functions within the shared services (growing) remit in line with service level agreements, key metrics and to achieve personal objectives. This will include the effective planning, implementation and management of change; resourcing, training and coaching as required to develop functional and team resilience, provide business continuity and succession planning and to grow the competence of individuals.
3. To provide particular support to the Country Head and Technical Lead in India as required on a day to day basis or projects.
4. To work with other managers and areas of the business to understand and provide appropriate and timely services and support.
5. With a risk based approach, lead on process engineering and monitoring including root cause analysis to identify opportunities and deliver high quality, standardized, efficient services to all stakeholders in line with our SHEQW management systems and optimizing use of our systems’ functionalities and increasing atomization and improved customer and business benefit. As part of this, to proactively highlight any gaps, areas of risk or concern or opportunities and produce business cases for any required investments or resources.
6. To be responsible for resource planning and management
7. To be responsible for ensuring accurate data processing and management across functions within shared services.
8. Ensure all processes and resources are adequately documented. To play a key role in the Group Data, Systems and Processes project and ensure compliance across all functions against legal and company's processes and requirements.
9. To set and manage budgets and expenditure to support the Shared Services function and deliver budgeted margins, and to source and manage suppliers in line with our policies and requirements.
10. To work with Senior Managers to create a Group-wide people and client focused culture, with continuous training and development of staff to a high level in line with our People Strategy and SHEQW management system.
11. To manage the wellbeing of staff and persons who may be affected by your or your team’s acts or omissions (e.g. Contractors),.working with the SHEQW team, Wellbeing Director and Technical competent persons.
12. To identify & assess the viability of transitioning new processes into Shared Services.
Duration: 6 months
Capacity: Full time
Location: Mumbai
Skills Required
Essential
• Proven operational and change management background with demonstrable record in managing muti-faceted functions within an organization
• Ability to manage and develop functions and people in an inclusive open and fair culture
• Logical thinking and problem solving skills, with ability to be creative, pragmatic, flexible and
communicate appropriately at all levels
• Ability to provide leadership during a crisis or period of change
• Excellent interpersonal and organizational skills
• Excellent ability to prioritize competing tasks with strong time management skills or self and others at functional and individual level.
• Evidence of strong IT skills in Word, Excel and PowerPoint.
• Numerate, with qualifications to secondary level education.
• Experience of having worked in a multinational, multifunctional organization/role
• People management and soft skills
• Leadership, coaching and mentoring skills and experience
• Management of change experience (process and people)
• Experience of working in a role with risk management responsibilities
• Experience of working in a customer focused / oriented or Operational function
• Experience of supplier and budget management responsibility, including managing costs
• Evidence of achieving personal targets and motivating sales teams to achieve theirs
• Experience of performance management of employees, managing successful sales teams
working collaboratively in a multi-channel environment.
• Experience of operational process engineering, identifying performance metrics and reporting
against these
Desirable
• Degree level or equivalent qualification in a management or business field.
• Knowledge of Salesforce Experience
• Experience of working within an ISO 9001 certificated environment
• Health, safety and wellbeing experience
Share
12 month(s)
10+ years 
On-Site
